As demand grows on the services provided by Veolia Environnement subsidiaries, the requirements and expectations of customers become more and more demanding, while the competition grows ever stronger. In such circumstances all employees must be aware of the importance of dealing correctly with customers and maintaining the excellent image and reputation that the Group has secured over the years.
Other courses can be developed on request
Further information on these and other requirements can be obtained from Campus Veolia UK
Telephone Techniques
A considerable amount of communication, including enquiries, emergencies and complaints takes place on the telephone, By developing telephone skills throughout the organisation we will be better placed to enhance our professionalism in the pursuit of new business as well as maintaining existing customers and avoiding internal misunderstandings.
Commercial Sales Programme
Commercial Awarness
Managing Customer Services
Within the Group there are many different customers - both internal and external. Internally we rely on the inter-relationships between departments and divisions in order to harness our overall customer service package to our external customers. It is also essential that we manage our external customers' requirements in a consistent and professional manner.